Our commitment to you

We want you to be delighted with our service and to help you get the most from your purchase.

Occasionally things can go wrong, and if so, simply contact us and we'll help put it right. If you have a technical question, ask us; we don't simply sell products, we understand them.

We offer a growing range of 1000's of products from the major DCC manufacturers and also hold many additional items you may need to complete your layout.

Help and advice is always free, and for the more complex enquiry we offer a solutions service (at an hourly rate) please call for details.

Regular courses are held at our Holt Heath site, covering general DCC 'knowhow' as well as manufacturer specific classes and modelling topics.

We offer an extended 30 day returns period, with freepost returns, and our unique 365 day returns scheme, whereby you are able to return goods upto 1 year after purchase for exchange or refund of your purchase price (Does not include postage) Further information on returns can be found here

Our Customer Rewards Club is our way of thanking you for your repeated business, you can save points for that special item, or simply treat yourself to 'free' postage by using them on a future order. Further information on our CRC can be found here